Refund policy

At Nightqueen  your satisfaction is our top priority. If you're not fully happy with your purchase, we're here to help.

🕒 Return Window
You can request a return or exchange within 7 days of receiving your order.

✅ Eligibility Criteria
The item must be unused, unwashed, and in original packaging

Tags must be intact

Not applicable on items purchased on final sale, clearance, or custom sizes

🔄 Exchange Process
To request an exchange, please email us at hello.dreamyset@gmail.com with your order number and reason.

Once approved, you’ll receive instructions for return pickup or courier.

Exchanges are processed once we receive and inspect the returned item.

💸 Refund Policy
Refunds are only offered if the item is defective, the wrong product, or out of stock.

Refunds are processed via bank transfer within 7–10 business days.

❌ Non-Returnable Items
Innerwear or hygiene-sensitive items

Customized or altered products

Still have questions?
📧 Email us: hi.nightqueen@gmail.com
📱 WhatsApp Support: +92 322 0537311